This introductory course covers an emerging field known Emotional Intelligence. By learning and developing an individual’s Emotional Intelligence, the individual learns to control the emotions that directly impact decision making to improve personal performance on and off the job. Benefits include the ability to effectively solve problems, rapidly adapt to change, and effectively resolve conflicts in effective manners whether during routine or complex tasks. Top performers learn how to effectively practice self-checking strategies as part of their own daily routines in personal and professional settings.